5Insurance Business ReviewNOVEMBER 2024CXO INSIGHTSHow Insurance Companies Use Social Media to Help Following a Catastrophe Matt Campen, Vice President, Claims, RLI Insurance Company14Lessons Learned in Innovation and Product DevelopmentAlex Stonkus, Manager Home Insurance Underwriting Operations, BCAA24Strategically Structure Your Workers' Compensation Team for SuccessRob McGaver, Director of Claims, West Bend Mutual Insurance26Navigating Financial Waters among Equity Underwriting, Acquisition Decision-Making, and Collateralized Loan Underwriting Rebecca Pang, Regional Vice President, Business Financial Services, RBC28Insurance Claims Amid Labor Shortages: Trucking and LogisticsPreston LaFrance, Director of Claims, One80 Intermediaries16Navigating the Insurance Maze: Redefining Insurance Renewals and Claims Handling Kimberly Clifford, Director, Claims Management, EMCOR Group, Inc.20Insurance Professionals are the Most DynamicMichele Adams, Vice President, Corporate Functions Finance & EDLC,Walmart Claims Services 18Today's Modern MutualDonna Carbell, EVP, Individual Insurance Division and Brand Impact, Equitable 22
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