GRUPO ACSA AJUSTES CALDERON, S.A.

In insurance, the real test comes in moments of crisis. For more than 40 years, GRUPO ACSA has been a steady partner during those moments, serving Mexico and Latin America through 13 branches. The company specializes in claims tied to transport, civil liability, fire, and other incidents, supporting insurers, brokers, and policyholders when emergencies like theft, natural disasters, or accidents disrupt lives. Its certified adjusters combine speed with rigor, ensuring every case is investigated thoroughly and resolved fairly.

Providing reliable support also requires a focus on service quality. Every claim is handled with responsiveness and transparency, guiding clients through the process with clear explanations of coverage, methods, and limitations. And recognizing that each case is unique, the company adapts its approach to provide support that feels human and attentive rather than distant or formal. During stressful moments, this clarity and personalized care help clients feel understood and reassured.

Such dedication has earned GRUPO ACSA industry recognition. In 2024, it received the Company of the Year award for Excellence in Claims Services.

Beyond resolving individual claims, the firm maintains strong relationships with intermediaries and fosters long-term partnerships built on collaboration and trust, ensuring that its support extends well beyond the immediate crisis.

"We combine 40 years of expertise with rapid, precise claims handling, delivering clarity, trust, and peace of mind when our clients need it most," says Ciro Calderon Dominguez, CEO.

Technology and Processes Driving Excellence

GRUPO ACSA’s technological toolkit is extensive. Specialized valuation and analysis software and remote evaluation technologies facilitate swift, accurate damage assessments, even in hard-to-reach areas. These tools are complemented by personnel training programs that ensure adjusters are proficient in using digital platforms and inspection techniques, further enhancing response speed and quality. Moreover, the company emphasizes clear protocols and standardized procedures, which include immediate actions following critical events, review processes, and escalation protocols to address issues based on each case's severity promptly.

GRUPO ACSA utilizes smart systems to streamline the claims process. It employs integrated claims management platforms that allow for real-time registration, tracking, and management of claims. This ensures prompt responses during catastrophic events.

For instance, after Hurricane Otis in October 2023, which devastated parts of Mexico as a Category 5 storm, GRUPO ACSA handled an exceptionally high volume of complex claims. Through its efficient internal teams and advanced evaluation tools, including drones, satellite imagery, and mobile video capture, the company was able to resolve 80 percent of these claims within six months. Critically, despite the policy conditions applied, the complaint rate was only 1.3 percent.

Every branch and external supplier of GRUPO ACSA adheres to strict standards overseen through regular audits, staff evaluations, and performance monitoring. Regular training programs, performance indicator controls such as response times, customer satisfaction scores, and feedback systems foster continuous improvement. This meticulous oversight ensures consistent service delivery across all operational touchpoints, whether internal or external, further strengthening the company's reputation.

All GRUPO ACSA’s adjusters are certified by the National Insurance and Bonding Commission, which signals a significant advantage. This credential ensures that adjusters operate within the legal framework, uphold transparency, and follow ethical practices, reinforcing trust with clients and enhancing the credibility of claims resolution processes.

Setting New Standards in Catastrophe Claims Management

As natural disasters become more frequent and digital change reshapes the insurance industry, GRUPO ACSA is stepping up to meet the challenges ahead. Through investments in new technologies, predictive tools, and specialized training for its adjusters, the company is finding smarter, faster ways to support clients when they need it most.

At the same time, GRUPO ACSA is keeping sight of the human side of insurance. Combining innovation with a people-first approach, the company is turning every claim into an opportunity for building trust, strengthening relationships, and helping clients recover with confidence. Clear communication, quick action, and personalized care remain at the heart of everything it does.