Aspen Claims Service
Insurance Adjusting Designed For Customer Satisfaction

We put systems in place that keep the lines of communication open for an insurance carrier and policyholder to check the status of a claim at any time,” says Mark Vetrovec, president at Aspen Claims, addressing the lackluster communication channels within the claims management space.

Affected by the inability to communicate with policyholders, carriers fail to verify the various parts that exist throughout the lifecycle of a claim. The delay can cause a severe loss of time for claimants to receive notifications on the progress of a policy and the date of payout from policy issuers.

Aspen Claims, an insurance technology service provider, enables clients to derive information on the status of a claim faster and leverage the right technology to showcase the current stage of policy escalation. Employing a team of personnel experienced on the different levels of a claims process, the company has created a path to redefine conversations between carriers and policyholders. Before identifying client-specific pain points, Aspen Claims indulges in brainstorming sessions to formulate ideas and improve overall claims processing objectives based on changes required to the current operational workflow.

On readily receiving the information, carriers can refrain from asking a policyholder to wait for an unprecedented amount of time and deliver the requested data at the earliest. The steadfast presentation of the policy progression empowers carriers to converse confidently with policyholders. Aspen Claims makes communication simplistic to help clients solve dialogue delivery problems. For Carriers, the suggested digital tools from Aspen Claims allow them to remove the noise and clutter associated with a claims process. As a policy moves from one insurance claims sector to the next, carriers are alerted via email, enabling them to stay on top of the progress every time.

Besides carriers, the data is available to adjusters in charge of verifying a claim in the field through a mobile application. These individuals can save time by directly filing details from their devices instead of manually at a workstation. A Claims Plus Approach also opens a gateway to handle claims nationwide and enables carriers to assign the right adjuster to a claim while factoring various parameters into the selection logic. If a particular adjuster does not have the skill set to handle a claim, the Aspen Claims program can assist in making an alternate choice. Proximity and time are other factors taken into consideration, empowering carriers to identify and assign adjusters based on their location and work schedules.

Always up-to-date and in tune with the advancement of a policy claim status, carriers also save money by expediting the claims process for policyholders to receive faster payments. Tracking every claim through its lifecycle, carriers can provide faster reporting and ensure that key targets are met along the way. Proactive communication between policyholders, carriers, and adjusters assures that the insured are informed and wholly satisfied with the interaction. The same holds true when discussing with carriers and field staff that utilize Aspen Claims’ technology integration services. Often working in a fast-paced environment with workflows subject to change, Aspen believes that keeping the carrier and field staff up to speed is critical to ensure a claim is smoothly moving along its lifecycle. Aspen Claims follows strict delivery guidelines that are in line with laws from authority boards that govern claims processing to provide consistent reporting across the board.

“Given that carriers must follow specific policy payment guidelines and respect policyholder expectations, it is important for carriers to avoid accountability problems and complete a claim according to a standard timeline,” says Vetrovec.

Though most carriers face similar claims processing issues, every insurance company uses different technology platforms in their operations. Aspen Claims empowers its clients to customize a data technology stack to fit perfectly with existing IT infrastructure. A ‘set it and forget it’ approach also ensures that carriers can effectively automate adjuster management. Aspen Claims definitive technology stack implementation allows carriers to enter information and permit robotic management to verify the right adjuster for a policy claim. Carriers can eliminate the need to perform additional tasks such as strenuously finding the correct personnel or searching through hoards of data and increase productivity to smoothly settle claims. As every stakeholder is involved in the entire process, Aspen Claims helps avoid undue calls or emails from an insured person to a carrier or vice versa. If a change is made to a contract or a scheduled inspection is delayed, the system’s logic will reconfigure the target dates based on the latest information entered.

Consistent and standardized reporting also means that every stakeholder reviewing the status of a claim receives the exact position of the progress of a policy. Regardless of the type of policy claim or amount of loss a policyholder has encountered, insurance carriers equipped with Aspen Claims’ advanced automation mechanisms receive a unified report that portrays extensive details on the history of a policy and its current progression. A comprehensive nationwide network also allows Aspen to work with carriers throughout the U.S. and make the day-to-day process easier. As insurance companies continue to face many hurdles in processing claims, such as delayed inspections or waiting for contractors to send pertinent information, the Aspen Claims system is designed to recognize legitimate delays and reset the policyholder’s expectations to meet new targets.

Along with a passionate team of employees, Aspen Claims lives and breathes the highest ethical standards to persistently remain genuine. The hyper-vigilance allows Aspen Claims to avoid mishaps and ensure its clients are working to create the perfect balance for data accumulation and policyholder communication.

To help adjusters up the ante and grow in their careers, Aspen Claims will release an industry-first virtual adjuster training program. The module will allow claims adjusters to receive their state licenses by taking online tests. Adjusters can also use the system to gather data on specific subjects and train to excel in certain areas that may be unique to certain carriers. Besides the ability to receive new licenses, adjusters can renew existing state licenses. Constantly on the drive to stay in line with technology adjustments to improve claims processing, Aspen Claims permits adjusters to reevaluate their knowledge and acquire continuing education credits for every state exam they clear. Covering almost all of the United States, Aspen Claims will make an effort to expand its operations in the coming months and venture into the Puerto Rican and Canadian markets.