Insurance Business Review: Specials Magazine

Deborah Kluppell serves as the Head of Risk and Insurance at Rumo, one of Brazil’s largest logistics and railway companies, a position she has held since 2023. With a strong reputation in the industry, Deborah is responsible for developing and implementing comprehensive risk strategies, managing complex insurance portfolios, and ensuring the company’s risk exposure is minimized across all operations. She leverages her extensive experience and leadership skills to collaborate with cross-functional teams, support business continuity, and promote a robust culture of risk awareness throughout the organization. In an exclusive interview with Insurance Business Review she shared her invaluable insights about the latest developments within the sector, the prevailing challenges as well as the possible solutions. Could you briefly describe your leadership role as Head of Risk and Insurance? What are your key responsibilities and areas of focus? Being a Risk Manager is quite a challenging and strategic role. My main responsibility is to deeply understand the business—its operations, strengths, weaknesses, and risk appetite—so we can identify, assess, and manage potential exposures effectively. A key part of my role is to develop and implement risk management policies and insurance strategies that align with the company’s objectives. I also participate and follow key risk indicators, mitigation plans, and ensure that we are prepared to respond to incidents when they occur. Another important focus is engaging with the C-Level to demonstrate the value of a robust risk management framework and how it contributes to the long-term sustainability and resilience of the business. This includes translating complex risk scenarios into strategic insights that support decision-making at the highest level." What aspects of insurance adjustment services do you believe are most misunderstood by risk managers and claims teams today? The insurance adjustment proc ... Read More