Over the past decade, ETNA Company has established itself as a trusted authority in claims settlement, loss assessment, and damage recovery. Guided by a clear mandate to minimise loss and restore value, the firm has developed deep technical expertise that enables it to support insurers, loss adjusters, and affected businesses at the most critical moments of a claim.
Clients engage ETNA not only for its technical precision but also for its unwavering commitment to responsibility, fairness, and professional discipline. A substantial proportion of the firm’s work is undertaken on behalf of insurers, including assignments with limited or no immediate commercial upside. Regardless of scale or complexity, ETNA applies the same rigorous standards to every engagement. This consistency has fostered enduring trust, reinforced the firm’s credibility, and resulted in long-standing relationships and repeat mandates from leading insurers.
“Clients recognise our commitment, and it naturally strengthens long-term relationships while opening the door to larger assignments,” says Ewa Szymańska, CEO.
A Structured and Transparent Approach to Loss Recovery
ETNA’s involvement with a client typically begins after a loss has been reported to the insurer, who is responsible for assessing the damage and paying the indemnity. From that point forward, it supports the insurer, the loss adjuster and the affected party by focusing on damage minimisation and recovery. The team assesses damaged property, develops a recovery strategy, and manages the recovery scope to limit financial impact.
When damaged goods are involved, ETNA organises controlled tenders, gathers market offers, and arranges collection from the insured party. This structured approach ensures transparency, traceability, and outcomes aligned with client expectations. ETNA’s extensive buyer network allows it to secure competitive offers, each evaluated against strict criteria, including solvency, reliability, logistics, and collection conditions. By consistently identifying the strongest qualified proposal, ETNA reduces the insurer’s indemnity exposure while delivering measurable savings.
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Our commitment is recognised by clients, and it naturally strengthens long-term relationships while opening the door to larger assignments.
Given the sensitive nature of claims documentation and asset valuations, data security is a top priority. While ETNA has access to confidential information relating to insurers and insured parties, it does not disclose this documentation to third parties. Instead, the company uses its own internal templates, which contain only the operational data necessary to conduct the recovery process.
Information shared during tenders is strictly limited and released only at the final stage, with the explicit consent of all parties. This disciplined approach safeguards confidentiality, supports compliance requirements and enables efficient settlement without compromising trust.
Trust, Consistency and Measurable Outcomes
ETNA’s reliability is reflected in its standing across the market. The company holds Reliable Company status via the National Debt Register, where it maintains a 5/5 customer rating based on client satisfaction and service professionalism. This external validation reinforces ETNA’s reputation as a dependable partner capable of navigating both routine and complex cases.
A recent project clearly illustrates this capability. ETNA was engaged to minimise losses following the flooding of a shipment of household appliances and electronics, both high-value and high-risk items. Due to safety concerns, the insured party initially refused to resell the equipment. ETNA managed the recovery process under strict safety and compliance conditions, coordinated market placement, and secured a viable recovery solution. As a result, the insurer reduced indemnity costs by 50 per cent, the insured avoided disposal challenges, and the equipment was returned to productive use.
Experiences like this highlight why ETNA is regarded as a specialist known for its discipline, clarity of process, and human approach to loss management. By combining technical expertise with principled consistency, it continues to support insurers and businesses when it matters most, restoring value where damage once appeared final.
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