5Insurance Business ReviewDECEMBER 2025CXO INSIGHTS22Today's modern mutualDonna Carbell, EVP, Chief Strategy and Impact Officer, Equitable24Turning Payments into a Strategic Capability in Insurance ModernizationSebastian Ribbers, Senior Manager Vertical Strategy, Financial Services & Insurance, Adyen28CX Leadership in an Age of DistractionCecile Latimore, Director of Customer Experience and Advocacy, Citizens Property Insurance Corporation30Transforming Operations: How We Learned to Do More With LessKevin Gallagher, Head of Operations, Credit and Insurance Asset Management, Bain Capital32Lessons Learned in Innovation and Product DevelopmentAlex Stonkus, Senior Underwriting Manager, BCAA26Leading through the Seasons of LifeShari Starkey, Vice President, Claims, CorVel Corporation20Supporting Employees During CovidLaToya Lee, Vice President, Crew Safety, Raising Cane's Chicken Fingers
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