Insurance Business ReviewJULY 20256Copyright © 2025 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Managing EditorRaven Mcguire*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffEditorial StaffAaron Pierce Ava GarciaAlex D'Souza Abhinov PunnakkalJoshua ParkerSarah FernandesEditorialRaven McguireManaging Editoreditor@insurancebusinessreview.comInsurance is often viewed through the lens of policies and premiums, but in reality, it is a deeply personal business. Behind every claim is a family seeking recovery, a business trying to rebuild, or an individual navigating uncertainty. In this context, the professionals who stand out are not those who process paperwork, but those who reshape the insurance experience through advocacy, independence, and a client-first mindset.Public adjuster services are becoming increasingly vital in this changing environment. As claim procedures become increasingly complex and timelines become more demanding, policyholders are turning to licensed public adjusters for strategic representation and guidance. These professionals serve a critical function, negotiating on behalf of the insured, translating complex policy language, and ensuring fair outcomes. Independent insurance agencies, too, are redefining the expectations of service. No longer limited by single-provider models, these agencies are delivering value through flexibility and insight. By offering a broad range of options across carriers, they can recommend solutions tailored to their clients' actual needs. Equally noteworthy are the public adjusting companies that have elevated their practices beyond transactional models. The most reputable firms are those that lead with transparency, maintain open dialogue with clients, and view advocacy as a long-term responsibility. As the insurance sector continues to evolve, it is these professionals, public adjusters, independent agencies, and adjusting firms, who are setting a higher bar for what it means to serve. In this edition, we explore how these professionals are driving change in the insurance sector across the U.S. The magazine features companies like Preventty USA Specialty Insurance, a leading independent insurance agency serving clients since 2006, with experience in commercial auto, health and life insurance. We also present insights from expert CXOs, such as Casey Averett, Director, Claims Operations and Strategy at The General, and Rhonda Abedsalam, Vice President of Travel Insurance at AXA, who offer their opinions on the currently used business practices. We hope that the valuable insights from industry leaders and the solutions and services featured in this edition will help you make informed decisions for your business. Let us know your thoughts!Raising the Bar in Insurance RepresentationVisualizersMichael WayneVictor CruzJULY 2025, Vol 04 Issue 06 (ISSN 2837-1763) Published by ValleyMedia, Inc. To subscribe to Insurance Business ReviewVisit www.insurancebusinessreview.com Email:sales@insurancebusinessreview.comeditor@insurancebusinessreview.commarketing@insurancebusinessreview.com
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