PT. Asuransi Multi Artha Guna Tbk (“Asuransi MAG”)

Pankaj Oberoi, President Director

Effortless claim settlement and readily available support can often be the difference between a seamless healthcare experience and a fragmented one. Delivering that efficiency takes a partner that brings people and technology together to make every interaction clear and responsive.

Asuransi MAG is demonstrating what can be achieved when insurance services are designed for speed, clarity and complete peace of mind.

It turns protection into a strategic advantage by designing personalized insurance solutions that fit the structure of every organization. Asuransi MAG’s plans are shaped by understanding people, strengthened by data and driven by the belief that flexibility is the new foundation of trust. It reinforces this capability by providing quick responses, smooth claim settlement and easy access to information.

Whether serving large corporations or individual clients, Asuransi MAG crafts every solution to simplify healthcare, maintain transparency and provide customers with the confidence to focus on what truly matters. By combining reliability with agility, it transforms health coverage into an effortless experience.

Asuransi MAG’s international private medical insurance, Precious Medicare, delivers access to care for individuals, families and senior executives who travel abroad and seek high-quality medical treatment both in Indonesia and internationally. Coverage spans inpatient and outpatient treatment, wellness, maternity, dental and emergency evacuation services. Members can choose from multiple geographic areas and coverage levels, reaching up to USD 3 million annually, with no internal limits.

Precious Medicare is designed with fairness at its core. Premiums are based on community rating to maintain equity across age groups. Individuals who do not make claims qualify for a progressive no-claim bonus, which provides discounts of up to 20 percent. The plan also supports renewals up to the age of 80, giving long-term clients continued access to international coverage. Corporate employee groups of eligible size are granted medical history disregard underwriting terms, while individuals undergo full medical underwriting for complete clarity.

MAGNA Sehat, Asuransi MAG’s corporate insurance program, enables organizations to build plans around their workforce. Clients can customize benefits, limits and add-ons to match different employee groups, creating cost-effective, comprehensive programs.

The process is entirely online, powered by a 24-hour support center that keeps customers informed in real time. Payments are completed within a maximum of seven to ten business days from the time the claim is declared valid and registered. Every update is communicated directly, including confirmation, rejections and delays, keeping the experience honest and responsive.

Technology is thoughtfully integrated across the Asuransi MAG ecosystem to enhance the customer experience. Its web and mobile platforms allow users to submit claims, access policies and communicate directly with the service team. All information is synchronized across channels to maintain accuracy in every exchange. Corporate clients also receive insights that help them understand health patterns, manage budgets and design programs that match employee needs.

Asuransi MAG’s commitment is also proven through real cases. In 2024, it executed a full-scale medical evacuation from Kalimantan (Borneo) to Singapore within 24 hours for a major client. The operation demonstrated coordination and speed, showing the readiness to respond swiftly when it matters most.

Over the years, Asuransi MAG has been recognized for its performance and reliability by leading financial and insurance publications. Awards from Media Asuransi, Infobank and The Finance reflect its track record of delivering measurable outcomes with precision.

Asuransi MAG’s strength lies in evolving with client needs. It continues to shape solutions around people, combining trust and technology. As this shift toward more personal and data-driven health coverage accelerates, the company stands as a reminder that progress is most substantial when protection reflects the people it supports.