Restoration Management Consulting Group

Gabe Ganga, AIC, RPA, VP, Business Development;Bill Sutter, CEO/Presidentt;Alex Hammel, CFO

Restoration Management Consulting Group (RMC) Group is a premier restoration and reconstruction consulting firm that assists insurance companies in seeking the right solution for claims. It understands the risks that all parties face and positions itself on the frontlines to deliver excellent client service and ensure accurate results.

Following its inception in 2009, the firm has transcended into a trusted advisor for insurance companies and clients navigating the intricate landscape of claims resolution. Cultivating a global network of specialists has enabled RMC Group to manage major disasters across the U.S. Its philosophy revolves around making complex processes simple, providing clients with clear, actionable solutions to their restoration challenges.

The services offered by RMC Group are tailor-made to meet client needs, including construction consulting, which accurately assesses costs and timelines for disaster-affected properties to ensure precise planning and budgeting. Its construction consulting project management service encompasses end-to-end management, from scheduling and estimating to budgeting and on-site administration for projects to be completed efficiently and on time. The company also offers a dispute resolution service that presents expert support in appraisals, legal issues and testimony, aiding clients during litigation.

“We have the ability to offer an expert with deep industry experience in any matter of loss, delivering efficient and equitable results while also acting in the best interest of the insured,” says Bill Sutter, CEO and president.

Navigating the complexities of the restoration and reconstruction industry requires addressing the increased frequency and severity of natural disasters, regulatory changes and the necessity for rapid, accurate loss assessments. RMC Group alleviates clients’ concerns by leveraging advanced tools like drone reconnaissance and Matterport 3D imaging for thorough loss assessments.

A systematic methodology comprising an initial assessment assures the reliability of the services, where a strategic plan is devised after a detailed evaluation of the damage. It deploys necessary resources for managing the restoration process. Continuous assessments and adjustments ensure optimal outcomes meet and exceed client expectations.

For instance, numerous highrise condominium complexes and large-scale residential developments along the southwestern coast of Florida suffered damage when Hurricane Ian hit the state in 2022. The event resulted in losses ranging close to $65 billion, impacting more than 2.5 million local residents. The magnitude of the disaster required a comprehensive approach involving large teams of building consultants and engineers to exhaustively evaluate the affected properties.

RMC Group worked alongside insurers to assess the damage, develop a comprehensive restoration plan, and manage the reconstruction process. Timely site visits helped differentiate between new and pre-existing damages, accelerating the claims process and initiating restoration work without delay. This project restored multiple establishments to their pre-disaster state, with the company implementing improvements to enhance resilience against future events.

The success of its projects can be attributed to an exceptional team of professionals, which includes experts in various fields like construction consulting, project management, dispute resolution and healthcare consulting. Each member brings a wealth of knowledge and experience, contributing to the company’s ability to deliver high-quality services.

RMC Group is on course to expand its service offerings and continue integrating cutting-edge technologies into its processes. The company aims to enhance its global network to respond more effectively to disasters worldwide.

A keen dedication to innovation and client-focused solutions has established RMC Group as a leader in the restoration and reconstruction consulting industry. By addressing industry challenges head-on and relentlessly refining its service portfolio, the company remains the go-to partner for clients seeking reliable and efficient claims resolution.